We’re sad to see you considering leaving us, but we respect your decision and are here to help. This page provides you with all the necessary information and steps to permanently delete your game account.
Before proceeding, please review the important information below to understand what deleting your account entails:
- Permanent Deletion: Deleting your account is irreversible. Once you delete your account, you will lose all progress, scores, third-party data and login credentials, in-game purchases, and any saved data associated with the account.
- Restoration: After deletion, you cannot retrieve any of the account information or associated data. If you choose to play this game again in the future, you will need to start from scratch.
- Subscription Services: If you have any active subscriptions linked to your account, please ensure they are canceled prior to deletion to avoid further charges.
If you are certain you wish to proceed, please follow the instructions below to delete your account permanently. If you have any concerns or require further assistance, our support team is here to help at contact@loltap.com.
Account deletion procedure :
- Open the game app on your device (iOS or Android). You must be connected to the internet.
- On the home page tap the settings button on the top right (With the gear icon).
- Tap the “Support” button.
- Tap the “Delete account” link at the bottom of the “Support” popup.
- Confirm your intent to delete the account and copy the confirmation code in the text input field (1), then click “Ok” (2).
- The game will restart without progress. Your account is now deleted. You can now restart the game or begin a new game from the begining.
Till we meet again
We hope you have enjoyed your time with us. If you have any final concerns or need further assistance before proceeding with the deletion of your account, please do not hesitate to contact our customer support team at contact@loltap.com.
We are sad to see you go and would love to welcome you back anytime in the future should you decide to return.
Thank you for being a part of our community. We wish you all the best in your future gaming adventures!
